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Customer Service and Change.doc - outline for workshop
Customer Service and You.doc - summary handout
perfectcustomerserviceexperience.doc - visualizing customer service experiences
The Montana Shared Catalog and Customers.doc - ideas for making the transition to the MSC easier for customers
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Library Board Training
Library Law
Online Database Training
Fall Workshop
Trustee Workshops
MSL Online Trainings
Customer Service and Change.doc
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